Refund and Returns Policy

Your satisfaction is our priority. At bleyo.store, every customer has the right to return a product within 14 days and to file a complaint in case of a defective item. Below you’ll find all the important details.

🔄 Returns – Step by Step

You have 14 days from the day you receive your order to withdraw from the purchase without giving any reason.

✅ How to return a product?

Fill in the return form:
– at the end of our store regulations
– included in every package)
Pack the product – preferably in its original packaging, secured for transport. Place the completed return form inside the parcel.
Attach the return label – it’s included with the shipment.
If it’s missing, contact us and we’ll email you a new one.
Ship the package using the courier listed on the return label.

📦 Return address:
BLEYO Sp. z o.o.
ul. Hoża 86 / 410
00-682 Warsaw, Poland
(with the note: “RETURN”)

✅ Return shipping is free of charge

✅ Refunds are issued within 14 days of receiving the return

🛠️ Complaints – Step by Step

If the received product is damaged, incomplete or doesn’t match your order – you have the right to submit a complaint under the warranty.

📋 How to file a complaint?

In your message, please include:

Order number
Description of the issue
Photos (if applicable)

You will receive a response within 14 business days.

If your complaint is accepted, we will offer:
✔️ a replacement
✔️ a repair
✔️ a full refund

ℹ️ Additional Information

The return form and return label are always included in your shipment
The label allows for a quick and free return – no contact with the courier company required
Products must be returned in their original condition, maintaining their usability

Need help?
Our customer support is available Monday to Friday, from 9:00 to 16:00.
✉️ contact@bleyo.store